Evaluation of an Information Product


Salvation Army Advertisement

Salvation Army "Heroes" Campaign

Purpose and Audience: This postcard advertisement is intended to inform and promote volunteer work in the Heroes with a Heart Salvation Army campaign. The audience could be people actively seeking to volunteer for a charity or the general public. The focus is on attracting volunteers for the campaign and informing the audience of the impact the campaign has on the community. Although this information product was found within an online article about charities, it could possibly be distributed to community centres, schools, shopping centres, etc.  Because of its basic language, “become somebody’s hero TODAY”, the postcard is able to speak to the majority of society on a number of media platforms.

Design Features: The layout consists of a simple split design where the audience is able to respond to the call to action of the Salvation Army but also indulge in some light-hearted fun with the cute little boy dressed up as a hero. The colours red and white are consistent with the logo and heritage of the Salvation Army make it easily recognisable for those already familiar with the charity. The type is easy to read and projects specific emotions at their appropriate cues, e.g.  “Heroes Wanted” is in a bold print, normally used for a sign seeking a lost possession acting as a fun opening to gain the audience’s attention. This type differs from the smaller text at the bottom end of the page, which is still clear to read, but bears a more serious tone. The language used in the text is basic to gain maximum reach within the community but also connotes excitement. For example, “the journey begins...” and “volunteers like you” present a positive tone for the reader and increases the likelihood readers wanting to volunteer.

In the language included and not included in the text, we can see the postcard advertising rather than informing about the volunteer campaign. In the two sentences written at the bottom, there is no clear explanation of what would be involved in the volunteer work. Adding a fact about the amount of members they currently have adds some pressure to the audience to join this ‘club’. The fact used isn’t relevant to the audience’s understanding of the campaign’s objective.

Overall Impact and User Engagement:
This advertisement succeeds in functionality and usability but lacks in the reliability of information. It achieves the goals of an advertisement, gaining the audience’s attention and maintaining a level of interest, and also is consistent with the tone and message being relayed. However, readers seeking substantial information about the volunteer work are directed to a phone number for further details. The call to action is weaker towards the end of the advertisement because the message eventually fizzles out leaving the audience with a vague understanding.